Expert Local Business IT Support in Southampton
We provide professional business IT support in Southampton, tailored to your individual requirements. Our centrally-based expert IT support team is available at a moment’s notice to provide the help you need when you need it.
From our HQ in nearby Waterlooville, we have a wealth of experience in providing a range of IT solutions to businesses in Southampton and the surrounding areas, including Eastleigh, Hedge End, Park Gate and more. Westlake IT is one of the leading IT support companies in Southampton and we’re proud to offer competitively priced packages that suit your requirements.
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or read on to learn more about our IT support and cloud services in Southampton.
Managed IT Support Services IN SOUTHAMPTON
We offer outsourced IT support services in Southampton that are tailored to your specific needs and deliver tangible benefits to your business. Our belief is that IT should empower your business but not get in the way of it – if you’re looking for sustainable business growth, having an effective IT support company will help support these ambitions.
Great IT systems should free up your time, make it easier for your employees to work remotely, provide zero compromise data security, ensure business continuity and be highly cost-effective. Our industry-leading and friendly team apply a forward-thinking approach and are able to fully manage our client’s IT support requirements.
IT Support
Infrastructure
Cloud
Security
Projects
IT Support
IT Support
We can provide your employees with IT support services at the end of the phone or onsite at your place of business. Depending on when you open and close, we can adjust our Helpdesk availability to suit you. We offer standard and enhanced response times because some businesses can’t afford to wait for an issue to be fixed.
Infrastructure
Infrastructure
Your IT Infrastructure is the backbone of your organisation. Our Infrastructure support services ensure all your systems are functioning optimally and securely. We do this via our remote monitoring and maintenance software which proactively alerts us to potential issues so we can resolve them before you experience downtime or security breaches.
Cloud
Cloud
A Microsoft Silver Partner with considerable experience migrating businesses to the cloud to increase productivity and deliver cost savings, security and scalability. We are expert in migrating businesses to Office 365 for email, SharePoint, OneDrive and Office Apps. We also provide server virtualisation services and, enterprise grade back up, disaster recovery and archiving solutions.
Security
Security
Data protection is only effective when seen from three perspectives; people, process and technology. We cover all three. We can provide your workforce with How to Guides, and best practice processes to instil a security aware culture in your business. We also provide the technology to deliver perimeter, endpoint and access security as well as utilising threat intelligence and attack simulations to constantly improve your security measures and controls.
Projects
Projects
Few businesses can justify the expense of an IT department. Westlake stands ready to fill that gap. From IT Director to IT Project Manager, we have the inhouse capability to deliver everything from an overarching IT Strategy to project specific work such as Infrastructure Virtualisations, Office 365 Migrations and sector specific work drawing on our experience in Healthcare, Finance, Architecture, Engineering and services such as catering and property maintenance.
A LOCAL APPROACH TO IT SUPPORT
CUSTOMER SERVICE
We know that when IT goes wrong and your employees can’t work, it’s enormously frustrating. We offer quick access to our Southampton-based Helpdesk, with no long menus to navigate. We also take our response times very seriously, delivering on our promises and getting you back working as quickly as possible. We also know that you want to speak to a human being, therefore our Southampton IT Engineers are chosen because they have great people skills, so you always feel supported.
Innovative Ideas
Being able to think outside the box sounds great but what it means for you is that we are not afraid to challenge how your IT solutions currently perform. If we think there’s a better, safer and more cost-effective way to deliver the services you need, we’ll say. Acting as your in-house IT support team, we provide businesses in Southampton with innovative and proven help. With several years of expertise and investment in industry-leading IT systems, our off-site team keep your systems running smoothly throughout the year.
Experienced Team
When you decide to outsource your IT, you are placing your business’s ability to operate securely and reliably in someone else’s hands. We aim to give you peace of mind, by ensuring our Engineers have an ongoing training programme that helps them attain knowledge and qualifications that benefit our clients.
Business Savvy
Your business is unique and therefore our approach to delivering your IT support is bespoke. We draw on core services and solutions and customise them to suit you. We use our knowledge of a cross-section of industries and our technical know-how to craft an IT offering that is driven by your priorities. We can do this because we understand what it means to run a business in the city of Southampton.
PROUD TO WORK WITH
Our IT Support Packages in Southampton
Our Outsourced IT support packages are costed on a per-user-per-month basis and are designed to be transparent in both cost and deliverables. The ability to combine our Helpdesk packages, enables businesses with both remote and office-based working requirements to tailor their support provision accordingly.
Business Essentials
Remote Helpdesk Support: Mon-Fri 8.30am–5.30pm
Guaranteed Response Times
Account Manager
Annual Site Visit to your HQ
Backup – 5 GB per user
AutoTask Endpoint Management
Monthly SLA Report
Monthly IT Healthcheck Report
Business Premium
Remote Helpdesk Support: Mon-Fri 8.30am–5.30pm
On-Site IT Support: Mon-Fri 8.30am–5.30pm
Guaranteed Response Times
Account Manager
Technical Key Point of Contact
Monthly Site Visit to your HQ
Backup – 10GB per user
AutoTask Endpoint Management
Monthly SLA Report
Monthly IT Healthcheck Report
Business Premium Plus
Remote Helpdesk Support: 24x7x365
On-Site IT Support: 24x7x365
Guaranteed Response Times
Senior Account Manager
Technical Key Point of Contact
Monthly Site Visit to your HQ
Backup – 50GB per user
AutoTask Endpoint Management
Monthly SLA Report
Monthly IT Healthcheck Report
Trusted IT Support Southampton
If your Southampton-based business needs help with IT related issues, day-to-day support and much more, get in touch with Westlake IT. Trusted by local companies, we help businesses like yours with their IT problems by providing secure, innovative and proven solutions.
Local Engineers combine cutting-edge technical knowledge with strong client communication skills.
We specialise in the delivery of professional and reliable IT Support for businesses in Southampton via our team of expert, locally based engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software to ensure our IT services are the best in the city.
For more information you can contact our Southampton team on 023 9200 7850, via email [email protected] or complete our contact form.