SERVICES · MANAGED IT SUPPORT
Managed IT support that actually picks up the phone
Day-to-day IT support for your whole team, from a small owner-led company that has been doing this since 2005.
Or call us on 023 9200 7850
Managed IT support means we look after your systems so you do not have to think about them, until something needs your attention, at which point we tell you plainly what is happening and what we are doing about it.
That covers the day-to-day: helpdesk support for your team, proactive monitoring so problems get caught before they become outages, and a genuine point of contact rather than a rotating cast from a shared queue. You get a small number of engineers who know your setup, not a ticket number.
What’s included
Helpdesk support
Phone and remote support for your whole team, for the everyday stuff that would otherwise eat into someone’s afternoon.
Proactive monitoring
Your systems are watched around the clock, so most problems get caught and dealt with before anyone notices them.
On-site visits
Most things are faster to fix remotely, but when a problem genuinely needs a person in the room, we come to you.
New starter setup
New laptop, new accounts, new access, ready to go on day one, not chased up in week two.
Who this is for
Businesses with a handful of staff upwards who need IT to just work, and who would rather speak to someone who knows their setup than start again with a new voice every time they call. We work with architects, sports charities, property firms, solicitors and online retailers, among others. Different sectors, same requirement.
If you already have an in-house IT person and just need extra capacity or a second opinion, that works too. We are used to fitting around what already exists rather than insisting on ripping it out.
Common questions
Q1
How quickly do you answer the phone?
Usually within a few rings, by someone who knows your setup. We are a small team rather than a call centre, so you are not explaining your problem from scratch each time.
Q2
How much does IT support cost?
We do not publish set prices, because a five-person office and a fifty-person one need genuinely different things and a price list would only mislead you. Book a call and we will talk through what you need and what it would cost.
Q3
Are we too small for you?
Almost certainly not. We work with businesses from a handful of staff upwards. Being small ourselves, we are a better fit for smaller companies than most.
Q4
Do you replace our in-house IT person, or work alongside them?
Either. Plenty of clients want us to run everything, others want us as extra capacity or a second opinion alongside someone already in place. We fit around what you actually need.
Let’s have a conversation
Twenty minutes with Chris, no pitch and no obligation. If we are not the right fit we will say so.
Or call us on 023 9200 7850