IT SUPPORT · FAREHAM
IT support for Fareham businesses, on your doorstep
Our office is a short hop away in Waterlooville, on the Portsmouth side of Fareham. Owner-led since 2005, no jargon, no call centres.
Or call us on 023 9200 7850
We started in 2005 and have picked up a steady handful of Fareham clients along the way, alongside businesses across the rest of Hampshire. Owner-led from day one, we listen before we recommend anything, then build IT around how your business actually operates rather than a template we happen to sell.
Fareham sits between our Waterlooville office and the Southampton side of the county, a comfortable enough distance that a same-day visit is never a stretch when one is genuinely called for.
Day-to-day support, a Microsoft 365 rollout, or untangling a system that’s been quietly failing you, the goal doesn’t change: less disruption, less frustration, more time to actually run the business.
We’ve kept the team small on purpose. Call us and you get someone who already knows your setup, not a ticket number waiting in a queue.
What we do for Fareham businesses
Managed IT support
Phone, remote, or on site, your whole team gets a direct line to engineers who already know your systems. We watch for problems around the clock so most of them are fixed before you’d have noticed, and when a human is needed, it’s one who isn’t starting from a blank ticket.
Cyber security
Proportionate protection explained without the scare tactics, plus practical help getting Cyber Essentials certified when a tender or a contract demands it. The right tools running quietly, processes your team will actually follow, and enough training that people spot a dodgy email before it becomes a problem.
Cloud and Microsoft 365
Teams, SharePoint, OneDrive and Azure are things we work in every week as a Microsoft Solutions Partner for Modern Work, not something we’re figuring out at your expense. That covers clean migrations, ongoing management, and sorting out a setup that’s grown messy over the years.
Projects and consulting
Office moves, server migrations, security overhauls, the bigger jobs that need real planning instead of being squeezed between helpdesk tickets. And we’re still around to look after the result once it’s live, not gone the moment the invoice clears.
What it’s actually like to work with us
Most IT pages list what’s included and leave it there. Here’s the part that actually matters day to day.
You get a small, consistent group of engineers on your account rather than whoever’s free on a shared rota, so you’re not re-explaining your setup every time you call. Most things are sorted remotely because it’s simply faster, but when a Fareham business genuinely needs someone on site, we’re close enough to make that happen the same day, not the same week.
We speak plainly. If something needs explaining, we explain it properly instead of hiding behind jargon, and if something isn’t worth doing, we’ll tell you rather than sell it to you anyway.
Covering all of Fareham
Fareham town centre, Portchester, Whiteley, Titchfield and the business parks along the M27 corridor, we cover all of it from Waterlooville. Fareham’s economy leans on a genuine mix of retail, marine and professional services businesses, which is exactly the kind of variety we’re used to working across.
Most support runs remotely because it’s simply quicker for day-to-day issues. When something needs hands on it, whether that’s a new starter setup, a hardware fault, or a network problem remote tools can’t fully diagnose, we’re close enough to be there without a long wait.
Fareham sits inside our wider Hampshire coverage, close to our office in Waterlooville. Just outside town, our support in Portsmouth, Southampton, or the rest of Hampshire is worth a look.
Twenty-one years and counting
Ken Scaddan Associates were our very first client back in 2005 and are still with us today, which in an industry that churns contracts every couple of years is the number we’re proudest of. Active Dorset, another long-standing client, has just renewed for a further three years without needing to be chased.
Along the way we’ve picked up clients across architecture, sports charities, property, legal and online retail, among others. Architects and property firms tend to live in large files and specialist design software, so storage, backup and reliable remote access matter more than most. Online retailers can’t afford a website or order system going down, ever, and solicitors carry their own regulatory and confidentiality requirements that a one-size-fits-all support contract won’t cover properly. Different problems, same underlying job: technology that works quietly enough in the background that nobody has to think about it.
Cyber Essentials certification support
Thinking about switching?
Nobody rings an IT company for fun. Usually something’s gone wrong, or it’s been quietly going wrong for a while, and the real worry isn’t whether a new provider would be better, it’s whether moving to one turns into a nightmare.
It doesn’t have to be. We’ve done this enough times to handle the awkward parts, including speaking to your current provider on your behalf if that helps.
01
A proper conversation
Twenty minutes on where you are and what is not working. No pitch.
02
A plan for your business
Built around what you actually need, not a package with a name.
03
A handover with no gap
We take care of the transition so your team keeps working throughout.
Common questions
Q1
How far is Waterlooville from Fareham, really?
Close enough that a same-day site visit is a real promise, not a soft way of saying next week. Most of what we do is remote anyway, so it rarely comes up.
Q2
How quickly do you answer the phone?
Usually within a few rings, by someone who already knows your setup. We’re a small team rather than a call centre, so you’re never re-explaining your problem from scratch.
Q3
Our provider was taken over and the local office vanished. Sound familiar?
Very. We hear it a lot at the moment: a local provider gets folded into a bigger group and the service quietly moves further away, in every sense. We’re independent and owner-led, and we’re staying that way.
Q4
Are we too small for you?
Almost certainly not. We work with businesses from a handful of staff upwards, and being small ourselves, we’re a better fit for smaller companies than most providers are.
Q5
How much does IT support cost?
We don’t publish set prices, because a five-person office and a fifty-person one need genuinely different things and a price list would only mislead you. Book a call and we’ll talk through what you need and what it would cost.
Q6
Can you help us get Cyber Essentials certified?
Yes. We’ll tell you honestly what needs to change, sort it, and take you through the certification itself. It’s increasingly a requirement for tenders and insurance, so it’s worth having before anyone asks for it.
Q7
What makes you different from a bigger IT provider?
Mostly size, and what that does to service. A bigger provider usually means a call centre, tiered support, and an account manager who changes every year. We’ve stayed small on purpose. You know who you’re dealing with, and so do we.
Q8
What happens on the free 20-minute call?
A conversation, not a pitch. We ask what’s working, what isn’t, and what you’re trying to achieve. If we think we can genuinely help, we’ll say so and explain what that would look like. If we’re not the right fit, we’ll tell you that too.
Let’s have a conversation
Twenty minutes with Chris, no pitch and no obligation. If we are not the right fit we will say so.
Or call us on 023 9200 7850