Privacy policy

We will update this privacy notice from time to time. The current version will always be available on this page.

Who we are

Westlake IT is a UK limited company operating from offices in Waterlooville, Hampshire. We are an IT support services provider. We provide small and medium-sized businesses located in the UK with remote and on-site IT support services. We are a Microsoft Solutions Partner, and via our licensing partner, ALSO Cloud, we provide Microsoft 365, Azure Virtual Machine and Azure Storage services. We use Microsoft’s products to help our clients implement cloud-based IT infrastructure and software as a service.

What data do we collect?

Under UK GDPR, “personal data” describes any identifiable information about you, such as your name, email, address, telephone number, bank account details, payment information or support queries. When you visit our website or use our services, we collect personal data in a few ways:

• Information you provide to us directly: when you contact us, request support, apply for a job, or get in touch with a question, we ask for information like your name, email address and message. If you do not want to provide this, you do not have to, but it may mean we cannot help with your request.
• Information we collect automatically: like most websites, we collect some technical information automatically when you visit, such as your IP address, device type, and which pages you looked at. This helps us understand how the site is used.
• Cookies: our website uses Google Analytics to help us understand how visitors use the site, so we can keep improving it. This sets cookies in your browser. We only use these cookies if you accept them via the cookie banner shown when you first visit. You can change your mind at any time by clearing your browser’s cookies for this site, which will show the banner again.

What do we do with your data?

We only collect and process your personal data when we have a legitimate reason to do so, such as:

• Delivering your IT support services, which may include remotely accessing your systems to help resolve a technical issue, or remotely monitoring the health of your IT equipment
• Managing your contract, and providing you with information, quotes and proposals
• Communicating with you about the services we provide, or asking for feedback
• Meeting our legal and regulatory obligations, such as HMRC accounting and reporting, or preventing and reporting fraudulent activity
• Understanding how our website is used, so we can improve it, where you have given consent

Sharing your personal data with third parties

There will be times when we need to share your personal data with third parties. We only disclose your personal data to third parties for reasons such as:

• To manage our accountancy, billing and payments, using Xero and GoCardless
• To provide you with products such as Microsoft 365 and Azure, via our licensing partner ALSO Cloud
• To deliver IT support services, using NinjaOne, our remote monitoring and management platform, which is installed on the PCs and servers we support to help us monitor and maintain the health and security of your IT
• To provide endpoint security and threat detection, using Huntress
• To understand website usage, using Google Analytics, where you have given consent
• To comply with our legal and regulatory obligations, where required by law enforcement, government agencies, courts or other authorities
• To another party where we have your consent, or in connection with a proposed sale or restructuring of our business

Transferring your data outside the UK

When we share data with the third parties above, it may be transferred to and processed in countries outside the UK, such as the EU or the United States. Where this happens, we make sure appropriate safeguards are in place.

How long do we keep your data?

How long we keep your data depends on what it is and whether we have an ongoing reason to hold it, for example to provide a service you have asked for, or to meet legal, tax or accounting requirements. We will keep your data for as long as we have a relationship with you, and for a period afterwards where we have an ongoing business need. After that, it is deleted or anonymised.

Your rights

You have the right to:

• Know what personal data we hold about you, and make sure it is correct and up to date
• Request a copy of your personal data, or ask us to restrict or delete it
• Object to us continuing to process your personal data
• Withdraw your consent to us processing your data, where consent is the basis for that processing

If you withdraw your consent to us holding and processing your data, we may not be able to continue providing you with our services.

How to contact us

Westlake IT Ltd is registered in England and Wales under company number 5378896. Our address is 41 Brambles Enterprise Centre, Waterberry Drive, Waterlooville, Hampshire, PO7 7TH.

You are welcome to contact us by phone on 023 9200 7850 or by email at info@westlake-it.co.uk to ask what data we hold about you and for what purpose.