IT Support for your Infrastructure
Delivered by combining technology and the expertise of our Engineers, our Infrastructure support packages include core monitoring, maintenance, and break/fix services. Customers with a purely cloud based infrastructure require different IT support services to those who have physical on-premise servers.
How we work with your business
We look at your Infrastructure as it stands and your business priorities going forwards. This enables us to advise on the most cost effective and flexible way to enhance and evolve your IT Infrastructure to support you in your business aims. We also offer infrastructure monitoring & maintenance services as well as security and back-up solutions. Our aim is to keep your team working with minimal disruption and downtime.
INFRASTRUCTURE AUDIT
We can provide a report detailing your current hardware and software infrastructure, network functionality & performance as well as the security & integrity of your systems. We will document, for example:
Network Infrastructure – Do you have a network cabinet? What switches do you have?
Cabling – How are your systems connected?
UPS – Is there one to support the networking core?
Server – What physical and/or virtual servers are being used and for what purpose? Where is the data? How is it backed up?
Business critical software – Do you have adequate Firewall and Antivirus in place?
Internet – What type of connection is present? Is it adequate for your business needs?
This process will highlight any vulnerabilities, inefficiencies and duplication within your infrastructure. The corresponding outputs and recommendations will form the basis of your Infrastructure Evolution Plan.
CLOUD READINESS
Together with our Engineers, our business consultants can audit and evaluate your IT Infrastructure’s ‘cloud readiness.’ Our Cloud Readiness Discovery Document gathers in one place a thorough overview of:
On-premises infrastructure servers and components
Network architecture and DNS
Existing Active Directory design
Internet Bandwidth
Email Server Set up and Routing
Certificates
Hardware and Software
VPN Set up
This enables us to put together an Office 365 Migration Proposal that takes into account where you are and what it will take to migrate your business to the Cloud. As a result, our timelines and costs are more accurate.
NETWORK SECURITY AUDIT
Whether it is a question of deploying better security protocols and policies or investing in appropriate anti-malware we can ensure you deploy the right solution in the most cost-effective way. We will look at, for example:
Access Control – Who has administrator rights and to where? Can users install their own software? Can anyone get into any folders? Are USB ports open?
Physical Security – Where are devices stored overnight? Are laptops locked to desks or stored in locked draws?
Security Policy – How often are passwords changed? Do you have a password policy?
Network Security – How many ports are open on the firewall? Is it hardware or software based? Is network Isolation (VLANS) in place? Are VPN’s used?
Device Security – Is any MDM in place? Is there a Windows update policy? Is Anti-Virus installed on machines?
This in-depth audit exposes security vulnerabilities that could compromise your application or data security or, for example, lead to GDPR infringement.
Infrastructure Support for your Business
We offer IT infrastructure support, monitoring & maintenance services. Our aim is to reduce outages and call recurrence to keep your team working with minimal disruption.
We can ensure the health and security of your systems at all times with Autotask Endpoint Management (AEM), our remote monitoring tool that empowers us to see your entire IT Infrastructure including your physical and virtual servers and all your PCs and Laptops. AEM alerts the Helpdesk to a potential issue before you even notice it enabling up-to-the-minute trouble-shooting and maintenance; improving your IT Infrastructure’s resilience and operating performance, so reducing downtime.
IT Security, Monitoring & Maintenance Packages
We have created three packages to meet the individual needs of each type of client:
Tenant
This package is for clients that only have an Office 365 tenant and no virtual or physical servers.
Cloud
This package is designed for clients that have Azure Virtual Servers as well as an Office 365 tenant.
On-Premise PLUS
This package is designed for clients with a combination of virtual and physical servers as well as an Office 365 tenant.
| Security, Monitoring & Maintenance Package | TENANT | CLOUD | ON-PREMISE PLUS |
|---|---|---|---|
| BREAK/FIX IT SUPPORT | |||
| Unlimited Access to our Helpdesk | |||
| Business Hours Coverage | |||
| Onsite Attendance | |||
| MONITORING & MAINTENANCE | |||
| 24x 7 Automated Monitoring & Alerting | |||
| Firmware Updates | |||
| Planned Patch Management for Windows | |||
| Planned Updates for Core Applications | |||
| SECURITY POLICIES & CONTROLS | |||
| Cyber Security Strategy | |||
| Perimeter Security for your Physical Network | |||
| Email Security - User Sign In, Anti-phishing & Anti-spam Policies | |||
| Microsoft Advanced Threat Protection - Attack Simulator | |||
| Microsoft Compliance Score Tracking and Improvement | |||
| Microsoft Secure Score Tracking and Improvement |
Our reliable Engineers combine cutting-edge technical knowledge with strong client communication skills.
We specialise in the delivery of professional and reliable IT Support for businesses via our team of expert engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software.
For more information you can contact us on 023 9200 7850, via email [email protected] or complete our contact form.
GET IN TOUCH TODAY FOR A FREE, NO-OBLIGATION CONSULTATION AND QUOTE
our expert team are ready to discuss the right infrastructure solution for your business.