IT SUPPORT · WINCHESTER
IT support for Winchester’s professional practices
We work from Waterlooville, a short drive from Winchester, and have looked after Hampshire’s county town since 2005. Owner-led, no jargon, no call centres.
Or call us on 023 9200 7850
We’ve been doing this since 2005, working across Hampshire with practical, no-nonsense IT and picking up a good number of clients in and around Winchester along the way. Owner-led throughout, which means listening first, then building IT around how the business actually runs.
Winchester is a short drive from our Waterlooville office, close enough that a same-day visit is genuinely same-day, not a promise that quietly becomes next week.
Day-to-day support, a Microsoft 365 rollout, or steadying a system that keeps letting people down, the aim stays the same: less disruption, less frustration, more time actually running the business.
We’ve kept the team small on purpose. Call us and you get someone who already knows your setup, not a ticket number in a queue.
What we do for Winchester businesses
Managed IT support
Your whole team gets a direct line to engineers who already know your setup, by phone, remotely, or on site when it genuinely calls for someone in the room. We watch for problems around the clock so most get caught before anyone notices, and a human called in isn’t starting cold on a ticket.
Cyber security
Proportionate protection explained in plain English, plus hands-on help getting Cyber Essentials certified where a contract or tender demands it. Right tools in the background, processes people will actually follow, enough training that a dodgy email gets spotted before it’s a problem.
Cloud and Microsoft 365
As a Microsoft Solutions Partner for Modern Work, Teams, SharePoint, OneDrive and Azure are things we handle weekly, not learn on your account. Clean migrations, ongoing management, and untangling a setup that’s grown messy over the years.
Projects and consulting
Office moves, server migrations, security overhauls, the bigger jobs that need real planning instead of being squeezed between helpdesk tickets. And we’re still there to look after the result afterwards, not gone once the invoice is paid.
What it’s actually like to work with us
Most IT pages list what’s included and leave it there. Here’s the part that actually matters day to day.
You get a small, consistent group of engineers on your account, not whoever’s free off a shared rota, so you’re never re-explaining your setup from scratch. Most things get sorted remotely because it’s simply faster, but when a problem genuinely needs someone in the room, we’re close enough to Winchester to be there the same day.
We speak plainly. If something needs explaining, we explain it properly instead of reaching for jargon to sound clever, and if something isn’t worth doing, we’ll say so rather than sell it to you anyway.
Covering all of Winchester
The city centre and the business parks around it, out towards South Wonston and the villages beyond, we cover all of it from Waterlooville. Winchester’s business base includes a good number of long-established professional practices alongside newer firms, and both need IT that’s dependable rather than flashy.
Most support runs remotely because it’s simply quicker for day-to-day issues. When something needs a person in the room, whether that’s a new starter setup, a hardware fault, or a network problem remote tools can’t fully diagnose, we’re close enough to be there without a long wait.
Winchester sits inside our wider Hampshire coverage, close to our office in Waterlooville. If you’re just outside town, our support across the rest of Hampshire is worth a look.
Twenty-one years and counting
Ken Scaddan Associates were our very first client back in 2005 and are still with us today, which in an industry that churns contracts every couple of years is the number we’re proudest of. Active Dorset, another long-standing client, has just renewed for a further three years without needing to be chased.
Along the way we’ve picked up clients across architecture, sports charities, property, legal and online retail, among others. Architects and property firms tend to live in large files and specialist design software, so storage, backup and reliable remote access matter more than most. Solicitors and other professional practices have their own regulatory and confidentiality requirements a generic support contract won’t cover properly. Sports charities and membership organisations are usually running lean, with no in-house IT person and a genuine need for someone who explains things without the jargon. Different sectors, same underlying job.
Cyber Essentials certification support
Thinking about switching?
Nobody rings an IT company for fun. Usually something’s gone wrong, or it’s been quietly going wrong for a while, and the real worry isn’t whether a new provider would be better, it’s whether moving to one becomes a nightmare.
It doesn’t have to be. We’ve done this enough times to handle the awkward parts, including speaking to your current provider on your behalf if that helps.
01
A proper conversation
Twenty minutes on where you are and what is not working. No pitch.
02
A plan for your business
Built around what you actually need, not a package with a name.
03
A handover with no gap
We take care of the transition so your team keeps working throughout.
Common questions
Q1
How far are you from Winchester?
A short drive from Waterlooville, close enough for same-day site visits when something genuinely needs a person there, not a promise that quietly becomes next week.
Q2
How quickly do you answer the phone?
Usually within a few rings, by someone who already knows your setup. We’re a small team rather than a call centre, so you’re never re-explaining your problem from scratch.
Q3
How much does IT support cost?
We don’t publish set prices, because a five-person office and a fifty-person one need genuinely different things and a price list would only mislead you. Book a call and we’ll talk through what you need and what it would cost.
Q4
Are we too small for you?
Almost certainly not. We work with businesses from a handful of staff upwards, and being small ourselves, we’re a better fit for smaller companies than most.
Q5
Can you help us get Cyber Essentials certified?
Yes. We’ll tell you honestly what needs to change, sort it, and take you through the certification itself. It’s increasingly a requirement for tenders and insurance, so it’s worth having before anyone asks for it.
Q6
What makes you different from a bigger IT provider?
Mostly size, and what that does to service. A bigger provider usually means a call centre, tiered support, and an account manager who changes every year. We’ve stayed small on purpose. You know who you’re dealing with, and so do we.
Q7
What happens on the free 20-minute call?
A conversation, not a pitch. We ask what’s working, what isn’t, and what you’re trying to achieve. If we think we can genuinely help, we’ll say so and explain what that would look like. If we’re not the right fit, we’ll tell you that too.
Q8
Our IT provider was taken over and the local office has gone. Can you help?
Yes, and we hear this a lot at the moment. When a local provider gets absorbed into a larger group, service usually moves further away, both literally and in how it feels. We’re independent, owner-led, and staying that way. Give us a call and we’ll talk you through what switching would involve.
Let’s have a conversation
Twenty minutes with Chris, no pitch and no obligation. If we are not the right fit we will say so.
Or call us on 023 9200 7850