IT SUPPORT · SURREY
Remote-first IT support for Surrey businesses
We’re based just outside the county in Waterlooville, and have supported Surrey businesses alongside our Hampshire clients since 2005. Owner-led, no jargon, no call centres.
Or call us on 023 9200 7850
We’ve been going since 2005, working across the South East with practical, no-nonsense IT and picking up a number of Surrey clients along the way. Owner-led throughout, which means listening first, then building IT around how the business actually runs.
We’re honest about the geography. Our office is in Waterlooville, just outside Surrey, so support here is built remote-first rather than promising a same-day engineer at the door. For businesses that value a provider who’s straightforward, responsive and genuinely accountable, distance from the office hasn’t been the deciding factor, fit has.
Day-to-day support, a Microsoft 365 rollout, or steadying a system that keeps letting people down, the aim stays the same: less disruption, less frustration, more time actually running the business.
We’ve kept the team small on purpose. Call us and you get someone who already knows your setup, not a ticket number in a queue.
What we do for Surrey businesses
Managed IT support
Your whole team gets a direct line to engineers who already know your setup, mostly by phone and remotely, with on-site visits arranged whenever something genuinely needs a person in the room. We watch for problems around the clock so most get caught before anyone notices.
Cyber security
Proportionate protection explained in plain English, plus hands-on help getting Cyber Essentials certified where a contract or tender demands it. Right tools in the background, processes people will actually follow, enough training that a dodgy email gets spotted before it’s a problem.
Cloud and Microsoft 365
As a Microsoft Solutions Partner for Modern Work, Teams, SharePoint, OneDrive and Azure are things we handle weekly, not learn on your account. Clean migrations, ongoing management, and untangling a setup that’s grown messy over the years.
Projects and consulting
Office moves, server migrations, security overhauls, the bigger jobs that need real planning instead of being squeezed between helpdesk tickets. And we’re still there to look after the result afterwards, not gone once the invoice is paid.
What it’s actually like to work with us
Most IT pages list what’s included and leave it there. Here’s the part that actually matters day to day.
You get a small, consistent group of engineers on your account, not whoever’s free off a shared rota, so you’re never re-explaining your setup from scratch. Because we’re that bit further away, most Surrey work is remote by design rather than a fallback, but on-site support is arranged whenever something genuinely calls for it.
We speak plainly. If something needs explaining, we explain it properly instead of reaching for jargon to sound clever, and if something isn’t worth doing, we’ll say so rather than sell it to you anyway.
Twenty-one years and counting
Ken Scaddan Associates were our very first client back in 2005 and are still with us today, which in an industry that churns contracts every couple of years is the number we’re proudest of. Active Dorset, another long-standing client, has just renewed for a further three years without needing to be chased.
Along the way we’ve picked up clients across architecture, sports charities, property, legal and online retail, among others. Architects and property firms tend to live in large files and specialist design software, so storage, backup and reliable remote access matter more than most, which suits a remote-first model well. Online retailers can’t afford a website or order system going down, ever, and solicitors carry their own regulatory and confidentiality requirements a generic support contract won’t cover properly. Different sectors, same underlying job: technology that works quietly enough that nobody has to think about it.
Cyber Essentials certification support
Thinking about switching?
Nobody rings an IT company for fun. Usually something’s gone wrong, or it’s been quietly going wrong for a while, and the real worry isn’t whether a new provider would be better, it’s whether moving to one becomes a nightmare.
It doesn’t have to be. We’ve done this enough times to handle the awkward parts, including speaking to your current provider on your behalf if that helps.
01
A proper conversation
Twenty minutes on where you are and what is not working. No pitch.
02
A plan for your business
Built around what you actually need, not a package with a name.
03
A handover with no gap
We take care of the transition so your team keeps working throughout.
Common questions
Q1
Do you cover the whole of Surrey?
Yes. We’re based just outside the county, but support businesses across Surrey and the wider South East. Most day-to-day issues are resolved remotely, with on-site support arranged when it’s genuinely needed.
Q2
How quickly do you answer the phone?
Usually within a few rings, by someone who already knows your setup. We’re a small team rather than a call centre, so you’re never re-explaining your problem from scratch.
Q3
How much does IT support cost?
We don’t publish set prices, because a five-person office and a fifty-person one need genuinely different things and a price list would only mislead you. Book a call and we’ll talk through what you need and what it would cost.
Q4
Are we too small for you?
Almost certainly not. We work with businesses from a handful of staff upwards, and being small ourselves, we’re a better fit for smaller companies than most.
Q5
Can you help us get Cyber Essentials certified?
Yes. We’ll tell you honestly what needs to change, sort it, and take you through the certification itself. It’s increasingly a requirement for tenders and insurance, so it’s worth having before anyone asks for it.
Q6
What makes you different from a bigger IT provider?
Mostly size, and what that does to service. A bigger provider usually means a call centre, tiered support, and an account manager who changes every year. We’ve stayed small on purpose. You know who you’re dealing with, and so do we.
Q7
What happens on the free 20-minute call?
A conversation, not a pitch. We ask what’s working, what isn’t, and what you’re trying to achieve. If we think we can genuinely help, we’ll say so and explain what that would look like. If we’re not the right fit, we’ll tell you that too.
Q8
Our IT provider was taken over and the local office has gone. Can you help?
Yes, and we hear this a lot at the moment. When a local provider gets absorbed into a larger group, service usually moves further away, both literally and in how it feels. We’re independent, owner-led, and have been the same team for over 21 years. Give us a call and we’ll talk you through what switching would involve.
Let’s have a conversation
Twenty minutes with Chris, no pitch and no obligation. If we are not the right fit we will say so.
Or call us on 023 9200 7850